DOOARSPAY IS A BRAND OF DOOARS SERVICES INDIA PRIVATE LIMITED

DOOARSPAY is committed to appreciating and respecting the choice and privacy of its user base and the business associates when they use our website and services. The statement here highlights and gives information about the privacy practices employed and used by us in relation to the personal information we hold of our business associates and users.

Definition and Description

For the purposes of the privacy policy, personal information and data include the data and information that can be identified or linked to specific users. This information may include address, name, mailing address, email id, telephone number, debit/credit card details, name of the cardholder, expiration, date of the card, mobile phone number related information, data card, DTH service information, electricity connection data and any other data, information, and details that are provided by the users and associates voluntarily while availing the services of the website of DOOARSPAY.

Exception to DOOARSPAY Privacy Policy: Data and information provided by the users/business associates in the public forums and environments, live chat room, blog, album, social networking sites, discussion boards, classifieds, community and the likes (without limitation), are not deemed to be confidential and hence are not considered as personal/sensitive information and data, according to DOOARSPAY privacy policy. Such information is therefore not protected under our privacy policy.

Use of Personal Information and Data

Dooars Pay collects Users’ personal information to provide and facilitate services to the User. These include but are not limited to name, gender, mailing address, telephone numbers, PIN code, email addresses, bank account details, biometric scanning information, government identification documents and other information that may be required for providing the services requested by the User. The services include Aadhaar enabled payments, direct money transfer, cash management services, bill payments, mobile and DTH recharges, health insurance facilitation and payments, financing facilitation and other digital services (“Services”). All this information is provided voluntarily by the User through initiation of various Services in the Platform or with our agents at brick and mortar stores or certain times, online or through the procedure undertaken for e-KYC of the User, for availing our Services.

We may also collect KYC documents while engaging agents/consultants (retailer), with the consent of such retailers. We partner with third party service providers such as insurance aggregators, financing facilitators and other service providers, with the intention of making such services available to our retailers. In such cases, we transfer certain personal information of retailers such as name, phone number, address, gender, date of birth, bank account details, KYC data etc. with such partner third-party service providers, only with the consent of retailers. This information shall be used only for providing such third-party services to retailers.

We may use your above mentioned information for communicating with you including sending transaction details, transaction confirmation details, Services related information, Company information or promotional information, via SMS or by using internet based messaging applications such as WhatsApp.

When You use our Platform or Services, we may collect and store your personal information in order to record, support and facilitate your participation in the Services to provide you with a customized site experience to notify you of any updated information. We collect your information mainly to provide the service requested by you. It is used for Service provision and ongoing User support. The information can also be used by the Company for sending periodic emails announcing important service changes, new features, technical issue updates and news, etc. The Users may decide NOT to receive such emails by replying to any of them with “Unsubscribe” in the subject. The information is also used for purposes like improving the efficiency and effectiveness of the Platform/Website.

We may share basic User information (Mobile Number, Name etc) with the agencies appointed by us to send out SMS, Email communications or WhatsApp communications related to our business. We have ensured that these parties shall keep any Personally Identifiable Information provided by us confidential and will not be initiating any unsolicited communication messages to you.

When You submit User Information on the Platform, it shall be deemed that You have granted Us the right to collect, store, process, handle and use such User Information, as per this Privacy Policy.

Disclosure of Information Data

DOOARSPAY shares sensitive or private confidential data or information with an external organization only when it is necessary to enable us to provide the services to business associates and users. We may also share the information when it is necessary for us to do so for completing a legitimate transaction, for reporting purposes (required or necessary under the terms and conditions applicable to the information), and/or because of the applicability of the law. In no other scenario shall we share the confidential and personal data and information of our users and business associates. The information of the business associates and users will be shared when it is required or permitted by law.

Observation and Implementation of Reasonable Security Practices

DOOARSPAY undertakes the necessary and reasonable precautions for maintaining the confidentiality and privacy of data and information of our users as well as business associates. For the purpose, we provide restricted access to persons who may be required to assess the data and information (on a need to know basis). We also provide the necessary training to our employees for ensuring safe and proper handling of data.

Links to other third-party sites

The Platform may provide third party information and links to other websites or applications that are not affiliates of or operated or controlled by Us including but not limited to support service websites, advertisements and/or facilities that You access from the Website (“External Links”). Further, upon You choosing to place any inquiry regarding any third-party products or services, Your User Information may be shared with third parties including those who are not operated or controlled by Us (“External Entities”). We are not responsible for any form of transmission, whatsoever, received by You from any External Link or External Entities and accordingly do not make any representations concerning the privacy practices or other policies of the providers of such External Links or External Entities. Under no circumstances shall the Company be deemed to control or guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, cookies, messages or other materials available on or through such External Links or which is part of any communication by any External Entities. Any User Information provided by You to such External Links and External Entities shall be governed as per the privacy policies of such External Links and/or External Entities and it is recommended that You review their privacy policy prior to providing any information thereto.

Links to Other Websites

The DOOARSPAY website also has links to other websites. Users should know and understand that when they click on any of the links, they enter into another website. We assume no responsibility for these websites. We encourage the users to read and understand the privacy statements of these websites, which may be different from the privacy policy of DOOARSPAY. The users/associates are solely responsible for ensuring the security and secrecy of their membership accounts, and their passwords.

Privacy Policy Updates

DOOARSPAY has the full rights to make changes to the data privacy practices it uses/employs, and to update the privacy statement whenever a need arises. The same updates and changes will be made available on our website.